Behind the Scenes at OSP: How Strong Process Builds Creative Success

Behind every successful creative project is something most people never see — structure. It might not be the most exciting word in our industry, but it’s the difference between work that feels stressful and work that flows.

At OSP, strong process isn’t paperwork. It’s how we stay clear, controlled and collaborative from day one to delivery.

For over 30 years, we’ve worked as more than a creative supplier. We’re a delivery partner, one that combines ideas with intelligent systems, organised workflow and genuine accountability. That’s how we consistently deliver complex, time-sensitive work for clients in health, science, education and the public sector, where quality and reliability genuinely matter.

So here’s a look behind the scenes at how we work, and why our way of working gives clients confidence.

Structure that supports creativity

Every project at OSP begins with clarity. We take a structured approach to delivery because it protects outcomes and removes risk. From briefing to final sign-off, our workflow is built on control, transparency and pace.

• Discovery and briefing – We define the purpose before we define the output, ensuring objectives and audience impact are clear.
• Strategic planning – We build the logic and structure behind the work before we design or write anything.
• Creative development – Ideas move quickly through collaborative sprints and internal review.
• Feedback and refinement – Structured review cycles with clear version control keep decision-making focused.
• Final delivery – Quality assurance, accessibility checks and compliance are built in, not bolted on.
• Measurement and improvement – Every project ends with review and learning logged for continuous improvement.

Governance and quality built in

We don’t just promise quality, we’re structured to deliver it. Our business is governed by a BSI-certified ISO 9001:2015 Quality Management System that has been independently audited for nearly two decades. This means every project benefits from:

• Documented processes
• Controlled workflows
• Peer review and Creative Director oversight
• Corrective action tracking
• Continuous improvement logs

Quality isn’t a final step; it’s part of every step.

Secure, compliant and safe to work with

We handle sensitive content for clients across health, science, government, defence and academia, so security isn’t optional. Our systems are protected by Cyber Essentials Plus certification, confirming our compliance with UK Government-backed cyber standards. We also operate under GDPR and UK Data Protection requirements, with structured data handling protocols.

Tools that keep projects moving

We combine processes with the right platforms to keep delivery simple and traceable:

We’re also highly adaptable and IT-proficient, integrating smoothly with client systems and processes to ensure collaboration works effortlessly on both sides.

Commercial discipline clients can trust

Budgets matter. Timelines matter. Accountability matters. That’s why we manage projects with clear scopes, approval routes, change control and financial reporting. Estimates are transparent, no work begins without approval, and we track budget alignment throughout delivery so clients stay in control.

People-powered process

Systems alone don’t get work over the line. Teams do. That’s why we invest in people, recruitment, onboarding, personal development and wellbeing, which are built into how we operate.  Every team member has a personal development plan with access to CPD training.

A responsible and value-led partner

As a women-owned SME, social value isn’t a checkbox for us — it’s built into our decisions. We align with the UK Government’s Social Value Model (PPN 06/20), delivering impact through:

• Local employment and talent development
• Meaningful career pathways and skills building
• Carbon reduction and Welsh woodland carbon offsetting
• Ethical supply chain practices
• Inclusive design and accessible communication
• Community engagement and STEM education support

We are also working toward B Corp certification, strengthening our commitment to responsible business growth and working on our alignment with the Social Value Model (PPN 002).

Because the right process doesn’t limit creativity. It enables it, and that’s exactly how we work.

Let’s build something with confidence

If you’re looking for a creative partner who delivers with clarity, structure and purpose — we’d love to talk.