We're an independent, owner-managed creative agency based in Chepstow, with roots going back to 1993. Today, we're a close-knit team of thinkers, designers and project specialists creating campaigns, brands, digital experiences, learning and more for organisations working with complex subjects. We bring the experience to handle demanding briefs and the enthusiasm to get involved in the details. No disappearing behind layers of account management. Just people who know your project and care about getting it right.
We like straightforward conversations, thoughtful creative and projects that run smoothly. Here's what that looks like in practice.
Some clients need the whole creative journey. Others need an experienced pair of hands for one part of it. We're happy doing both.
We listen before we leap.
First, we get to know the brief, the audience and the details that matter. The more we understand, the better the creative.
We keep things moving.
You'll work directly with experienced people who stay involved, make decisions and keep everyone in the loop.
We care about the finish.
From accuracy and approvals to the final artwork or digital build, we pay attention to the details that make the difference.
EXPERIENCE & CREDENTIALS
Creative thinking. Serious know-how.
We're creative people, but we know that when the subject is important, the details matter just as much as the big idea.
Quality built in.
With 20 years of ISO 9001-certified quality management, we bring established processes, careful checks and clear accountability to our work.
We know the rules.
Our experience includes pharmaceutical and regulated communications, with ABPI and EFPIA training and practical knowledge of complex approval processes.
Beyond our doorstep.
From international exhibitions and filming to multilingual artwork and European project coordination, we're used to making things happen across borders.
In it for the long haul.
We build lasting working relationships, getting to know your brand, your people and your processes so we can become an even more useful part of your team.
THE PEOPLE BEHIND OSP
Meet the people who make it happen.
A close-knit bunch of thinkers, makers, organisers and problem-solvers. Different strengths, one shared determination to do good work.
Vikki Byrne (MCIM)
Owner & Creative Director
With more than 25 years' experience, Vikki leads creative thinking and delivery, bringing ideas to life across campaigns, print, digital and exhibitions.
Lisa Rennison (AIoL)
Managing Director
Lisa keeps the business and its projects running smoothly, looking after finance, contracts, quality processes and the important details behind delivery.
Clare Abbott
Studio Manager & Senior Designer
Our calm-in-a-crisis studio lead. Clare keeps the creative consistent, accurate and on point, from exhibition graphics to digital learning.
Becky Quick (MCIM)
Brand Strategist & Senior Designer
Becky brings brand thinking and design together, turning ideas into clear identities, messages and creative that work across channels.
Vanessa Haynes
Senior Account Manager
The engine behind smooth delivery. Vanessa keeps timelines, budgets, suppliers and complex approval workflows moving — with Wrike skills to match.
Jo Share
Account Manager
Organiser, proofreader, plate-spinner and deadline-wrangler. Jo keeps resourcing, admin and the all-important details under control, even when plans change.
OSP is our standout agency. You’re responsive, you follow up, and you care!
Will
Communications EMEA, J&J
This really is excellent and not only covers what patients should know about the drug but also all the relevant emergency advice patients with CAH need too. I am really pleased with this and have to say that I am unable to think of any addition/alteration that needs doing to improve it! The text is spot on and I love the illustrations too. Well done to all involved!
Andrew
CEO, Brainbox
The OSP team have been fantastic supporting all the various projects ongoing at Proveca and providing quick turnarounds, and you have been understanding and supportive during this busy period including recent changes.
Amy
Marketing, Proveca
OSP delivered what they promised – 'great strategic and operational advice, meticulous planning, complex logistics support and attention-to-detail. The team provided us with an integrated, appropriate and highly creative solution – meaning that we stood out by a country mile from the rest of the exhibition.'
Andrew
Marketing, KBR
We approached OSP with a challenge to clearly portray the type of complex patients with skin infections that we were looking to position our product for. The creativity of the OSP team helped us develop an interactive case study app... This is exactly why I have been working with the OSP team for the last 15 years.
Andy
Marketing, Bayer
I would like to express my great gratitude to you all for making it happen. This e-learning is beautifully designed and very well animated. It is very easy and intuitive to use. I believe the end client will feel the same way as I do.
Anonymous
White label, Medical Communications Agency
This event sets a benchmark for sales conferences, not just for us but for the industry. The success of the meeting was down to a combination of OSP’s vision of what success should look like and a determination to achieve it. Their outrageous creativity, calmness, flexibility and can-do attitude was infectious.
Anonymous
Internal Communications, Johnson & Johnson
Thanks again for your great partnership, and I look forward to our next project together once I have budget secured.
Claire
Communications, Johnson & Johnson
Thank you for all your great work to make it a fantastic evening! The #JNJ sign was a big hit and made a super talking point and also gave a cool vibe to the already hip venue, and the branding level was just right.
Emma
Events, Johnson & Johnson
I presented to the Board of Directors yesterday on the brand book and campaign concept. They were very impressed and loved the brand book. So well done on all your hard work and fantastic creative ideas.
Helen
Marketing, Proveca
This looks and sounds fantastic. A piece of work that will make a difference and something we can all be proud of. Diolch yn fawr!
Ffion
Clinician, Hywel Dda Health Board
I have worked with OSP for ~15 years and during this time have benefitted from their expertise, passion for what they do and their solution-oriented approach to any challenges. They are true partners, working with cross-functional team members and other agencies to create, develop and execute stellar congress booths.
Kathy
CEO, Green Ethical Marketing
You have done a brilliant job on something that is so very sensitive and complex. Thank you for an excellent piece of work.
Jayne
Marketing, Durham
I had the pleasure of working closely with OSP on the creation of our new brand bible and the redesign of our brand identity, and the results have been nothing short of brilliant. I can’t express enough how pleased we are with the results of this collaboration.
Kevin
Marketing, EKF
The collaboration with OSP has been a great one and successful one since I started to work with you 2 years ago, and a truly relaxed but professional team able to deliver over and over on several booths... The almost 24/7 responses and keeping one informed and communication open was also much appreciated.
Maryline
Marketing, Seattle Genetics
That was excellent. That is fantastic. No higher accolade. YOU GUYS ARE THE BEST!
Rebecca
EMEA Comms, Johnson & Johnson
OSP is an outstanding agency with three key benefits. Firstly, excellent organisational skills which were evident throughout the project. Secondly, outstanding creative abilities which lead to the creation of a truly innovative booth... Thirdly, strong interpersonal skills.
Peter
Marketing, Johnson & Johnson
Just wanted to drop a note to say another huge thank you for yesterday. The verbal feedback has been amazing and everyone had a thoroughly enjoyable day... Thanks again, it was great working with you, you’re a great team and here’s to the next one.
Sally-Ann
Events, Go Compare
Just a quick note to say thanks so much for the workshop yesterday. I know we all found it an extremely helpful and challenging session. I am sure your support is going to have a profound effect on the creation and effectiveness of our new charity. The branding looks perfect.
Sharon
CEO, The Neurological Charity
This really is excellent and not only covers what patients should know about the drug but also all the relevant emergency advice patients with CAH need too. I am really pleased with this and have to say that I am unable to think of any addition/alteration that needs doing to improve it!
Sue
Medical, Patient Forum
Please pass on a BIG thanks to the entire OSP team for the great work over the past 2 months to develop these videos, for the tenacity and often having to deal with frustrations and challenges, but deliver with style and in time!
Virginia
Learning & Development, Novartis
Thanks again to the whole team for your efforts – the materials went down very well with colleagues and I’ve had lots of positive feedback. And from my perspective you’ve been great partners and wonderful to work with.
Toby
CEO, Amazing Grades
FAQ's
You can find service specific FAQ's on the relevant pages.
01
Who will manage our projects day to day?
You will have a dedicated day-to-day contact who understands your brand, objectives and ways of working. Our structure is deliberately hands-on, with senior team members actively involved from briefing and planning through to creative development, approvals and delivery. You can talk directly to experienced people who understand the work and can make decisions quickly.
02
How does OSP manage projects and keep everything on track?
We use a structured workflow in Wrike to manage scopes, timelines, approvals, feedback, budgets and resource planning. Deliverables move through defined stages with clear responsibilities and version control. Because account, creative, production and QA work closely together, issues are surfaced early rather than being discovered at the end of a project.
03
Do we need to come to OSP with a fully developed brief?
No. You can bring us a detailed specification, an early idea or simply the business problem you need to solve. We will ask questions, challenge assumptions and help rationalise the brief before recommending deliverables. That often prevents teams from commissioning work they do not actually need.
04
Can you handle fast turnarounds and urgent projects?
Absolutely. We regularly work within multi-agency environments and as an extension of internal marketing, communications, events and learning teams. We adapt our role to what is already in place, from leading a project to providing specialist creative or production support, and agree responsibilities early to avoid duplication.
05
What makes OSP different from a larger creative agency?
OSP combines 30 years of experience with a deliberately hands-on approach. Clients have direct access to experienced team members who take ownership, challenge briefs and look for the simplest, most effective solution. We’re commercially minded too — we look for ways to make budgets work harder rather than maximise deliverables. And because we genuinely care about the work and the outcome, we take accountability for getting things right.
